Message: ticket.reject

Closes a Ticket and marks it as rejected. It also updates its closedAt property.

Schema

Body

No fields

Response Type

string

Relevant Rule Hooks

This rule hook runs every time a ticket receives a reject message.

• OnTicketRejected

Example: Reject a Ticket

Reject a Ticket

Request

HTTP

POST https://<hantera-hostname>/resources/actors/ticket/<TICKET ID>
Authorization: Bearer <YOUR TOKEN>
Content-Type: application/json

[{
    "type": "reject"
}]

curl

curl -i -X POST \
  https://<hantera-hostname>/resources/actors/ticket/<TICKET ID> \
  -H 'Authorization: Bearer <YOUR TOKEN>' \
  -H 'Content-Type: application/json' \
  -d '[{
    "type": "reject"
}]'

Powershell

Invoke-WebRequest `
-Uri "https://<hantera-hostname>/resources/actors/ticket/<TICKET ID>" `
-Method POST `
-Headers @{Authorization="Bearer <YOUR TOKEN>"; 'Content-Type'="application/json"} `
-Body '[{
    "type": "reject"
}]'

Response

HTTP/1.1 200 OK
---

{
  "paths": [
    "resources/actors/ticket/0199aa1f-b91a-73e4-815f-44e9cd8cc11f",
    "resources/actors/ticket/return/RE100014",
    "resources/actors/ticket/return/return3"
  ],
  "data": {
    "reject": "OK"
  }
}