OnTicketCommands

This hook runs after commands have been applied to a Ticket Actor from the create or applyCommands message. Commands returned from rules does not trigger the hook again.

Type

{
  hook: 'OnTicketCommands'
  before: Ticket // The ticket before the commands were applied
  ticket: Ticket // The ticket after the commands were applied
}

Effects

effects.common.sendMessage

Sends a message to another actor after the ticket has been saved. Responses from the target actor is ignored.

effects.common.callReactor

Calls a reactor method after the ticket has been saved. Responses from the reactor is ignored.

effects.common.validationError

Aborts the creation/update of the ticket and returns the error to the caller.

effects.ticket.command.*

Applies a command to the actor. Replace * with the type of command you want to apply.